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SLA Metrics Archives
Service Level Agremeent Metrics
Measuring and monitoring from selected MegaPOPs, AT&T Internet Services (ATTIS) guarantees to its AT&T PremierSERVSM Dedicated Internet Access, AT&T PremierSERVSM IP-VPN, and AT&T PremierSERVSM Network-Based VPN customers, the following service levels:

Network Availability . . .
Network Latency (roundtrip) . . .
Network Packet Loss . . .
Off-net Performance (AT&T KB40) . . .

 99.99%
40.0ms
0.1%
1.988sec


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SLA Metrics -- Aug. 2009
Metric Target Actual
Avail Network Availability % 99.99 99.998
Latency Latency (roundtrip) ms 40.0 28.2
Loss Packet Loss % 0.1 0.019
KB40 AT&T KB40* sec 1.988 1.44
Traffic Reporting
AT&T Internet Services (ATTIS) offers Traffic Reporting to assist our customers in monitoring their bandwidth needs. For more information view our sample Traffic Report available to our customers.