The AT&T Global Customer Service Center (GCSC) is available 24 hours per day/7 days per week. The IP Resource Center provides valuable information on how to contact us, DNS information, Technical Support FAQs, and much more. Please bookmark this resource center located at http://dedicated.sbcis.sbc.com/. The AT&T Internet Services (ATTIS) GCSC can be contacted at 1-866-937-3664.
The AT&T Global Customer Service Center (GCSC) is available 24 hours per day/7 days per week. Our DIA website can provide you valuable information on how to contact us, DNS information, Technical Support FAQs, and much more. The website is located at http://dedicated.sbcis.sbc.com/. Or the AT&T GCSC can be contacted at 1-866-937-3664.
ATTIS DIA customers can request DNS setup or changes via the easy to use website. DNS requests can be submitted on this website for registered users or you can call our GCSC at 1-866-937-3664 and we will assist you with your DNS needs.
The Traffic (Usage) Reporting web site allows you to easily view your inbound, outbound, and average network traffic utilization and cell count by day in graphical format. This site acts as a repository for reports that are generated on a weekly basis and encompass all days for a given week. You can click on a day and see the graphs for that particular day. Please register as a user to participate.
AT&T PremierSERVSM customers enjoy one of the strongest SLAs in the industry. These SLA metrics and measurements are available online. From here you can monitor the performance of our IP Network and view statistics on the monthly average of our network performance including latency, packet loss, and network availability. The metrics are measured and recorded by Keynote 40 so you can be assured of their accuracy. The ATTIS SLA website is located at http://dedicated.sbcis.sbc.com/NDWS/sla/
ForAT&T Essential and Complete customers, ATTIS will configure, install, monitor, and maintain the CPE router. ATTIS provides 7x24x365 maintenance, which covers all parts and labor for the repair or replacement of the router. If a failure should occur, our Engineers will work with you to diagnose the failure and to determine if equipment should be replaced or repaired.
AT&T Complete customers enjoy the benefits of a fully managed Cisco IOS Firewall. ATTIS Engineers will work with you to configure and maintain the Firewall.
ATTIS allows you to use BGP. You must have at least one full clear channel DS1 connection or a Frame Relay or ATM PVC of at least 1.5Mbps. There are limitations on the BGP service. Some of these include: must obtain a registered ASN (Autonomous System Number) from ARIN. (See http://www.arin.net for details.) Your router must run BGP Version 4 and it must have sufficient memory and processor resources to do so. You must be capable of configuring your BGP session. ATTIS will not configure BGP on your router.
ATTIS allows customers to use Load Balancing and Load Sharing.
