AT&T Internet Services (ATTIS) engineers continuously and proactively monitor our network to prevent congestion, circuit failures and downtime. It’s this constant preventive monitoring that translates into the outstanding performance we offer.
ATTIS has an enviable record of proactive trouble notification—our Global Customer Service Center (GCSC) detects service problems WITHIN MINUTES of occurring and MORE OFTEN THAN NOT proactively notifies customers before they become aware there is a problem. Additionally, we use tools to detect and forward alarms to our Network Operations Center engineers for identification, tracking, and resolution.
Monitoring tools send a ping to your router every 5 minutes to ensure your Internet connection is up. If this ping is unsuccessful, our tools will automatically notify the GCSC that there is a potential issue with your Internet connection - and further investigation commences immediately.
The Global Customer Service Center proactively responds to whatever situation arises, enabling us to maximize network availability and minimize costly, unplanned downtime.
The ATTIS Global Customer Service Center will notify you, via email and/or alpha page, if your service is affected by an unexpected outage or scheduled maintenance.
In the event that a service outage ever does occur, ATTIS GCSC engineers will adhere to the strictest escalation policy and MTTR guidelines in order to strive for resolution. With AT&T PremierSERVSM DIA you get a single point of contact that will facilitate resolution of any issue you have with your Internet service.
If you wish to receive proactive notification, please update your contact information for your Account on our Dedicated Access Customer Contact form.
