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Global Customer Service Center
Maintenance Hours

National Maintenance Windows

Effective May 15, 2008 AT&T Internet Services (ATTIS) National Maintenance Windows are Tuesday and Thursday mornings for the following local time zones.

  • Eastern Time:
    12:00 A.M. to 6:00 A.M.
  • Central Time:
    12:00 A.M. to 6:00 A.M.
  • Mountain Time:
    12:00 A.M. to 6:00 A.M.
  • Pacific Time:
    12:00 A.M. to 6:00 A.M.

If you have any questions regarding the Maintenance Window please call the GCSC at 1-866-937-3664 (1 866 WE'RE ON IT).

Unexpected Outages

ATTIS has an enviable record of proactive trouble notification our Global Customer Service Center detects service problems the moment they occur and notifies customers before they become aware of the problem. Additionally, we use tools to detect and forward alarms to our Network Operations Center engineers for identification, tracking, and resolution. ATTIS will notify you if we detect an unexpected outage.
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SLA Metrics -- Oct. 2009
Metric Target Actual
Avail Network Availability % 99.99 99.99
Latency Latency (roundtrip) ms 40.0 40.0
Loss Packet Loss % 0.1 0.1
KB40 AT&T KB40* sec 1.988 1.988
Traffic Reporting
AT&T Internet Services (ATTIS) offers Traffic Reporting to assist our customers in monitoring their bandwidth needs. For more information view our sample Traffic Report available to our customers.