New National IP Resource Center	Nov. 30, 2004
Traffic Reporting Packages	Apr. 15, 2004
Maintenance Hours	Aug. 01, 2003
Service Level Agreements	Aug. 01, 2003
IVR Process Simplified for DIA Customers	Aug. 01, 2003

AT&T Internet Services (ATTIS) has recently updated this site based on all the suggestions gathered by our valued customers. In order for you to obtain the maximum benefits from these enhancements, we encourage you to take the time to register and let us know what you think. Once you register, you will notice additions such as detailed product and services information, trouble ticket and requests forms, bandwidth tests, scheduled maintenance notifications as well as network status updates. Additionally we have integrated the SLA and Traffic Reporting sites within this resource center to provide a one-stop-shop for all your support needs. We encourage you to take advantage of the new feedback form in order for us to continue providing you excellent customer support.

Online viewing of Traffic Reports is available for all Dedicated Internet Access customers.* Please visit our Dedicated Customer Traffic Reporting site for automated registration and online viewing of weekly Traffic Reports.

*Note: Not available in AT&T Connecticut.

National Maintenance Windows

Effective May 15, 2008 AT&T Internet Services (ATTIS) National Maintenance Windows are Tuesday and Thursday mornings for the following local time zones.

• Eastern Time:
  12:00 A.M. to 6:00 A.M.
• Central Time:
  12:00 A.M. to 6:00 A.M.
• Mountain Time:
  12:00 A.M. to 6:00 A.M.
• Pacific Time:
  12:00 A.M. to 6:00 A.M.

If you have any questions regarding the Maintenance Window please call the NIPRC at 1-866-937-3664 (1 866 WE'RE ON IT).

Unexpected Outages

ATTIS has an enviable record of proactive trouble notification our National IP Service Center detects service problems the moment they occur and notifies customers before they become aware of the problem. Additionally, we use tools to detect and forward alarms to our Network Operations Center engineers for identification, tracking, and resolution. ATTIS will notify you if we detect an unexpected outage.

Contact your Account Manager to obtain a Service Level Agreement for your Dedicated Internet Access service.

In our continuing efforts to provide you with World Class Customer Service, ATTIS has simplified its Interactive Voice Response (IVR) call routing process for our Dedicated Internet Access Customers.

Effective August 1, 2003 our new customer care number for Dedicated Internet Access Customers is 1-866-937-3664 (1 866 WE'RE ON IT). Once connected, you will have a menu selection of 4 easy options. For your convenience these are outlined below:

• Option 1: Network Status Update
• Option 2: Dedicated Provisioning.
• Option 3: Technical Support for Dedicated Products
• Option 4: Billing issues with your Dedicated Product

We realize your time is valuable and hope you will be pleased with the changes. Thank you for choosing AT&T Internet Services!